All orders require a minimum of 2 business days to process before delivery.
Shipping & Returns
It is expected that someone will be home to receive the order for the delivery day you chose when placing your order. We do not ship to PO boxes or freight forwarders.
Delivery days do not include Saturdays, Sundays, Mondays or holidays.
Depending on your postal code, our deliveries are shipped via third-party carriers, either in a refrigerated vehicle or non-refrigerated vehicle packed with ice-packs.
For deliveries that are made on refrigerated vehicles, the driver will alert you prior to delivery to notify you that your order will be delivered shortly. Once the package is delivered, it is recommended that your order be refrigerated within 1 hour. If you are not available at the exact time of drop off, the driver will leave your order on your doorstep.
Deliveries made using a non-refrigerated vehicle will be carefully packaged in an insulated cooler with ice packs. The container is designed to keep your products fresh during transit. Upon receipt of your delivery, please unpack it immediately and refrigerate anything that requires it. Depending on who the third-party carrier is, you may receive an email or text with order delivery information. If you are not available at the exact time of drop off, the carrier will leave your order on your doorstep if it is deemed safe to do so. If the carrier does not feel that the order should be left unattended, they will provide you details of the closest pick up location.
Orders can be shipped to a different address than the billing address. After entering your shipping address during checkout, you’ll have the option to enter the billing address.
SHIPPING COSTS, TAXES, AND OTHER FEES
Ontario & Quebec Deliveries
Orders under $65 will be charged a $15 (flat rate) delivery fee. The standard $15 delivery fee is waived for orders $65 and over (after discounts and promo codes have been applied).
New Brunswick, Prince Edward Island & Nova Scotia Deliveries
Orders under $65 will be charged a $20 (flat rate) delivery fee. The standard $20 delivery fee is waived for orders $65 and over (after discounts and promo codes have been applied).
Due to the nature of our products, we are unable to accept returns. Should you have any questions with regard to your order, please reach out to our Support Team at firstname.lastname@example.org.