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WELCOME TO NIBBL, WE DELIVER CHEESE BOXES TO MOST OF ONTARIO, QUEBEC AND NEW BRUNSWICK.

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FAQ

Product

Shipping & Delivery

  • Can I arrange a specific date for my Nibbl order to arrive?

    You bet! You’re The Big Cheese as far as your order is concerned!

    During the purchase process you will be able to choose the date you wish to have your order delivered - please make sure you are at home to receive your Nibbl order when it arrives.

  • Does someone need to be available for the deliveries?

    Preferably, yes. Your Nibbl order needs to be refrigerated soon after delivery.

    If you can’t be there, please arrange to have your order put in the fridge within one hour after delivery. If you don’t advise us otherwise, your parcel may be left on your doorstep (at your own risk).

  • Can I change my delivery date after submitting my order?

    Unfortunately we are unable to change your delivery date once the order has been confirmed.

    A lot goes into creating the perfect Nibbl order for you. Our team starts assembling your order as soon as it is received.

  • Do you charge for shipping?

    For most Nibbl orders it’s a flat rate delivery fee.

    Ontario and Quebec Deliveries

    Orders under $85 will be charged a $15 (flat rate) delivery fee. The standard $15 delivery fee is waived for orders $85 and over (after discounts and promo codes have been applied).

    New Brunswick Deliveries

    All orders will be charged a $20 (flat rate) delivery fee regardless of the order size and value.

  • Do you ship to all Canadian Provinces?

    No, not yet - but we’re working on it!

    We currently deliver across most of Ontario, Quebec and New Brunswick. Please ensure your postal code is correct prior to placing your order.

    For everywhere else... we’re constantly improving our delivery options! Feel free to sign up to our newsletter and be the first to know when we expand.

    Or you can send a note to support@nibblcheese.com to let us know you're interested in Nibbl! We'd love to hear from you.

  • Can you ship to PO Boxes?

    Unfortunately not... but there’s a very good reason for this.

    Nibbl orders generally need to stay fresh; a cool environment is ideal and PO boxes can be too warm for our goods.

  • How will I receive my items?

    From our door straight to yours, packaged with care!

    Our customer service team will coordinate your delivery via refrigerated vehicle or Purolator, depending on your area. Your delivery method will be confirmed by your postal code when you place your order.

    FOR DELIVERIES VIA REFRIGERATED VEHICLE

    Deliveries are made weekly, Tuesday through Friday, between 7am and 7pm.

    Choose the delivery day that is best for you and arrange for someone to be there to receive it.

    Your Nibbl order will be carefully packaged in a protective box. Please ensure that you (or someone else) will be home to receive and place your order in the fridge within one hour of delivery.

    FOR DELIVERIES VIA PUROLATOR

    Deliveries are made weekly, Tuesday through Thursday, between 7am and 9pm.
    Choose the delivery day that is best for you and arrange for someone to be there to receive it.

    Your Nibbl order will be carefully packaged in an insulated cooler with ice packs. The container is designed to keep your products fresh during transit. Upon receipt of your delivery please unpack it immediately and refrigerate anything that requires it.

    Purolator delivery is currently only available within Quebec and Ontario (some exceptions apply). We are constantly reviewing and expanding our network. Please confirm your delivery address by providing your postal code during the ordering process.

  • What is the first thing I should do when my Nibbl order arrives?

    Unpack it! Don't leave your Nibbl parcel out with everything else on the porch!

    Please check if all items are correct by unpacking your order and storing all refrigerated products immediately. If anything is missing or not right, please contact us at support@nibblcheese.com

  • What is your return policy?

    Some things simply aren’t returnable... delicious fresh cheese is one of them.

    Due to the nature of the products we deliver, we do not accept returns. Please contact support@nibblcheese.com or click here for additional details regarding our return policy.

  • I have a question about my Nibbl delivery, how do I reach you?

    Please get in touch via email and we’ll take a look at your order right away!

    We're working hard to give you the best Nibbl experience possible. Please write to us with any questions or concerns at support@nibblcheese.com

  • What should I do if I notice a discrepancy with my order?

    You have 48 hours following delivery to claim any order
    discrepancies by contacting support@nibblcheese.com.

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