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WELCOME TO NIBBL. ENJOY FREE SHIPPING ON ALL ORDERS OVER $65

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FAQ

Product

Shipping & Delivery

  • Can I arrange a specific date for my Nibbl order to arrive?

    You bet! You’re The Big Cheese as far as your order is concerned!

    During the purchase process you will be able to choose the date you wish to have your order delivered - please make sure you are at home to receive your Nibbl order when it arrives.

  • Does someone need to be available for the delivery?

    Preferably, yes. Your Nibbl order needs to be refrigerated soon after delivery.

    If you can’t be there, please arrange to have your order put in the fridge within one hour after delivery. Otherwise, your parcel may be left on your doorstep (at your own risk). If you are not available at the exact time of drop off, the carrier will leave your order on your doorstep if it is deemed safe to do so. If the carrier does not feel that the order should be left unattended, they will provide you details of the closest pick up location.

  • Can I change my delivery date after submitting my order?

    If your order has not yet been fulfilled, we are able to adjust your delivery date. Please email support@nibblcheese.com for assistance.

    A lot goes into creating the perfect Nibbl order for you.

  • Do you charge for shipping?

    Free shipping is available for orders over $65!

    Ontario & Quebec Deliveries

    Orders under $65 will be charged a $15 (flat rate) delivery fee. The standard $15 delivery fee is waived for orders $65 and over (after discounts and promo codes have been applied).

    New Brunswick, Prince Edward Island & Nova Scotia Deliveries

    Orders under $65 will be charged a $20 (flat rate) delivery fee. The standard $20 delivery fee is waived for orders $65 and over (after discounts and promo codes have been applied).

  • Do you ship to all Canadian Provinces?

    No, not yet - but we’re working on it!

    We currently deliver across most of Ontario, Quebec, New Brunswick, Prince Edward Island and Nova Scotia. Please ensure your postal code is correct prior to placing your order.

    For everywhere else... we’re constantly improving our delivery options! Feel free to sign up to our newsletter and be the first to know when we expand.

    Or you can send a note to support@nibblcheese.com to let us know you're interested in Nibbl! We'd love to hear from you.

  • Can you ship to PO Boxes?

    Unfortunately not... but there’s a very good reason for this.

    Nibbl orders generally need to stay fresh; a cool environment is ideal and PO boxes can be too warm for our goods.

  • How will I receive my items?

    From our door straight to yours, packaged with care!

    Our customer service team will coordinate your delivery via refrigerated vehicle or Purolator, depending on your area. Your delivery method will be confirmed by your postal code when you place your order.

    FOR DELIVERIES VIA REFRIGERATED VEHICLE

    Deliveries are made weekly, Tuesday through Saturday*, between 7am
    and 7pm.

    *Saturday deliveries are currently only available in the Greater Montreal area. Some exceptions apply.

    Choose the delivery day that is best for you and arrange for someone to be there to receive it.

    Your Nibbl order will be carefully packaged in a protective box. Please ensure that you (or someone else) will be home to receive and place your order in the fridge within one hour of delivery.

    FOR DELIVERIES VIA PUROLATOR

    Deliveries are made weekly, Tuesday through Friday*, between 7am and 9pm.

    *Friday deliveries via Purolator are currently only available in larger cities. Some exceptions apply.

    Choose the delivery day that is best for you and arrange for someone to be there to receive it.

    Your Nibbl order will be carefully packaged in an insulated cooler with ice packs. The container is designed to keep your products fresh during transit. Upon receipt of your delivery please unpack it immediately and refrigerate anything that requires it.

    Delivery is currently available within Quebec, Ontario, New
    Brunswick, Prince Edward Island and Nova Scotia (some exceptions apply). We are constantly reviewing and expanding our network. Please confirm your delivery address by providing your postal code during the ordering process.

  • What is the first thing I should do when my Nibbl order arrives?

    Unpack it! Don't leave your Nibbl parcel out with everything else on the porch!

    Please check if all items are correct by unpacking your order and storing all refrigerated products immediately. If anything is missing or not right, please contact us at support@nibblcheese.com

  • What is your return policy?

    Some things simply aren’t returnable... delicious fresh cheese is one of them.

    Due to the nature of the products we deliver, we do not accept returns. Please contact support@nibblcheese.com or click here for additional details regarding our return policy.

  • I have a question about my Nibbl delivery, how do I reach you?

    Please get in touch via email and we’ll take a look at your order right away!

    We're working hard to give you the best Nibbl experience possible. Please write to us with any questions or concerns at support@nibblcheese.com

  • What should I do if I notice a discrepancy with my order?

    You have 48 hours following delivery to claim any order
    discrepancies by contacting support@nibblcheese.com.

Payment

  • Which payment methods can I use to pay for my Nibbl order?

    All the majors!

    We accept VISA, Mastercard, Amex, Apple Pay, Google Pay and Shopify Pay.

  • When will my credit card be charged?

    When we begin to fulfill your order!

    Your credit card will be pre-authorized when you first place your order. Full payment will be taken when we begin to fufill your order, approximately 48 hours prior to delivery, or if your order has been placed well in advance to delivery date, payment will be captured 1 week after order placement. You will receive an email confirmation once it’s been fulfilled.

  • Will my credit card information be stored?

    No, we do not keep any credit card information on file.

  • Do you charge tax?

    Yes, when applicable!

    Taxes will be collected on certain Nibbl items as per federal and provincial tax laws.